Help
Short answers to what personal trainers, gyms and clubs ask us most.
Getting started
- How do I get started?
- Create an account, or sign in with the one you already use in the Repit app. Choose whether you're a personal trainer or a gym, club or team, and name your organisation. Your 14-day free trial starts right away.
- What do my trainees need?
- The Repit app on iPhone or Android, and they must be at least 13. They connect from your invite, and Repit Plus is included for them while they're connected to you.
- Can I add other coaches?
- Yes, as many as you need, at no extra cost. Owners and admins invite staff under Settings, Team. Admins see every trainee, coaches see the trainees assigned to them or their groups, and assistants can look but not change anything.
Inviting trainees
- How do I invite someone?
- Go to Invite. A personal link is for one client and connects them as soon as they accept. A shared code is for many people, like a QR code on the gym wall. Send the link, show the QR code, or give them the 6-character code to enter under Settings, Join a coach or team in the Repit app.
- Do I have to approve people?
- People who join with a shared code wait for your approval on Today, unless an admin turns that off under Settings, Organisation. Personal links connect straight away.
- Can I invite a whole team at once?
- Yes. Under Invite, choose A list of people, then paste names and emails or upload a CSV, up to 100 at a time. Everyone gets their own personal link. Repit emails the links when it can and marks the ones it sent. Send the rest yourself, or download them as a CSV.
- How long do invites work?
- Personal links work once and expire after 30 days. Shared codes work for 180 days. You can revoke an invite under Active invites at any time; people who already connected stay connected.
Pricing, seats and trial
- What does it cost?
- A monthly base price that covers your first 3 trainees, then a flat price for each extra trainee. Coaches cost nothing extra and every connected trainee gets Repit Plus. Paying yearly gives you 12 months for the price of 10.
- What counts as a seat?
- Each connected trainee. People waiting for your approval don't count. Admins can set a seat limit under Settings, Organisation; when it's full, new people wait for approval until a seat is free.
- How does the free trial work?
- You get 14 days with up to 3 trainees, and no card is needed to start. Choose a monthly or yearly plan before it ends to keep going and add more trainees.
Billing and cancelling
- Who manages billing?
- The owner of the organisation, under Settings, Billing. The owner picks a plan there and opens Manage billing for invoices, the payment method and cancelling.
- What happens if we cancel?
- Your plan runs until the end of the period you've paid for. After that, your trainees no longer get Repit Plus through you. Cancelling doesn't delete your organisation.
- What if a payment fails?
- You'll see a notice in the portal. Update the payment method under Manage billing within 7 days so your trainees keep Repit Plus.
Selling coaching packages
- Can I sell my coaching here?
- Yes. Owners and admins open Payments from Settings. The owner connects a Stripe account, then you create packages paid once or monthly and share your own page.
- Who is the seller, and does Repit take a fee?
- You're the seller, and buyers pay you directly through Stripe. Repit takes no fee, so you keep the price minus Stripe's own fees. Receipts, VAT, refunds and cancellations are handled in your Stripe dashboard.
- What happens after someone buys?
- They get an email with a personal link to connect with you in the Repit app, where they choose what to share. Programs in the package are assigned once they connect, and they take a trainee seat on your plan. If the email couldn't be sent, the link is in your sales list for you to send.
Form-check videos
- How do form-check videos work?
- Trainees who share Training with you can film a set in the Repit app, up to 60 seconds, and send it to you. It shows up in your inbox and on their Training tab. Pause on a moment and comment on it: the trainee gets a notification and sees your comment at that point in the video.
- Who can watch them?
- Coaches and admins who can see that trainee. Assistants can't open videos.
- How long are videos kept?
- For 180 days, then they're deleted automatically. They're deleted sooner if the trainee deletes the video, disconnects from you or deletes their Repit account.
Notifications
- Can I get a notification when a trainee writes?
- Yes. Turn on Message notifications under Settings, Preferences, in each browser you use. It says who wrote, never what they wrote. Don't see the switch? Your browser doesn't support web notifications. On iPhone and iPad, add Repit Coach to your Home Screen first.
- How do I know who needs attention?
- Today lists trainees who match your alert rules, like several days without training or short sleep. The rules are checked every morning, and admins change them under Settings, Alerts.
- What notifications do trainees get?
- Push notifications in the Repit app for your messages, your comments on their videos and check-in reminders.
Data and privacy
- Who controls the data?
- The trainee decides what you see and from when. If they disconnect, or you remove them, your access ends straight away: your targets and open assignments end and their form-check videos for you are deleted.
- Who sees our private notes?
- Only your team. Trainees never see coach notes.
- Are there ads or trackers?
- No. Repit Coach has no ads and no marketing trackers.
- How is data deleted?
- When a trainee deletes their Repit account, everything about their coaching is deleted too, including messages, check-ins, videos and your notes about them. When an owner deletes their Repit account, the organisations they own are deleted with it. To delete an organisation but keep your account, contact us.
Contact
Can't find an answer, or something isn't working? Email us and we'll help.
hello@repitfitness.se